Delivery Policy

At Thread Theory, we are committed to providing you with a seamless shopping experience, including prompt and reliable delivery of your orders. Please take a moment to review our delivery policy to understand how we ensure your items reach you in a timely manner.

Order Processing:

1. In-Stock Orders: All in-stock orders are processed and shipped within 72 hours of order placement, excluding weekends and holidays.

Delivery Times:

2. Estimated Delivery: The estimated delivery time for your order may vary depending on your location. Typically, orders reach customers within 3 to 5 business days after they have been shipped.

3. Location-Based Shipping: We use trusted shipping carriers and services to deliver your items. The actual delivery time may vary based on your delivery address. Urban areas often experience quicker delivery times, while remote or rural locations may require additional time.

4. Tracking Information: Once your order has been shipped, you will receive an email confirmation with tracking information. This allows you to monitor the progress of your delivery and receive real-time updates on its status.

Exceptions:

5. Holidays and Weekends: Please note that holidays and weekends may affect order processing and delivery times. Orders placed during these times will be processed on the next business day.

6. Delays: In rare cases, unforeseen circumstances such as extreme weather conditions or carrier delays may impact delivery times. We will make every effort to keep you informed of any delays and work diligently to resolve them.

Contact Us:

7. Customer Support: If you have any questions or concerns regarding the delivery of your order, please do not hesitate to reach out to our dedicated customer support team. We are here to assist you and ensure your satisfaction.

Disclaimer:

Please understand that while we strive to meet and exceed these delivery expectations, external factors beyond our control may occasionally affect the delivery process. We appreciate your understanding and patience in such cases.

Thank you for choosing Thread Theory. We are dedicated to providing you with high-quality products and exceptional service, and we look forward to serving you again in the future.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@shopthreadtheory.com. Please note that returns will need to be sent to the following address: 

Thread Theory (Attn Returns), 2661 W Owens St., Show Low, AZ 85901.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@shopthreadtheory.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@shopthreadtheory.com.